Refund Policy

Introduction

At Sri Varshini Silk House, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund. Please read our refund policy carefully to understand the process and timelines.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused, unwashed, and in its original packaging.
• The return request must be initiated within 7 days of receiving the product.
• You must provide proof of purchase (e.g., order number, invoice).

2. Refund Process

To initiate a refund, follow these steps:

1. Contact our customer support team at admin@srivarshinisilkhouse.com or call us at + 91 94442 29210.
2. Provide your order details and the reason for the return.
3. Once your return request is approved, we will provide a return shipping label (if applicable).
4. Ship the product back to us using the provided label or a reliable courier service.

3. Refund Timeline

Once we receive the returned product, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items

The following items are non-refundable:

• Products that have been used, washed, or damaged after delivery.
• Custom-made or personalized items.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

5. Contact Us

For any questions or concerns regarding refunds, please contact our customer support team:

• Email: admin@srivarshinisilkhouse.com
• Phone: + 91 94442 29210
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST